I found a bug or I'm having app issues! What should I do?

Thanks for the heads up! If you could send us a quick message using the ? icon at the bottom left of side menu on desktop (or at the bottom of your sidebar on mobile), we'll alert our customer support team so they can investigate further. You can also submit a request at the top right corner of this page. 

 

Phone Support

Dial: 720-640-8872

Phone Support Hours:  Monday to Friday from 8am - 5pm MT, closed on holidays

 

Chat Support

We offer a live chat support system right in the app. To get started click on the the ? Get Help at the bottom left side menu on desktop (or at the bottom of your sidebar on mobile). Send us a message and our customer support team will be available to chat with you live. 

 

Email Support

You can also send an email to

support@supra-transaction-management.zendesk.com

Please provide the following if possible:

  • What version(s) of the app (desktop/web/mobile) you're seeing this bug occur in. If desktop, then Mac or Windows? If mobile, Android or iOS? If web, what browser?
  • The URL of the page where the bug is occurring, if applicable.
  • Screenshots, GIFs, and videos of the bug are super helpful if you're able to send them our way!